1. Scope of intervention
Services are provided according to the client’s request, after clarification of the need, scope, technical context and applicable conditions.
2. Diagnostics
Diagnostics help identify the probable cause of the issue, the available resolution options and any technical limitations of the intervention.
3. Quote and approval
Costs, deadlines and possible limitations are communicated before intervention whenever possible. The intervention begins after client approval.
4. Data and confidentiality
VenturAlp handles client information with discretion. The client remains responsible for their backups unless a specific written agreement states otherwise.
5. Backups
Before any sensitive operation, the client is advised to have a recent backup of important data.
6. Hardware and software
Software licenses, user accounts, passwords, accessories and required hardware elements must be provided or validated by the client.
7. Responsibility
Exact responsibilities must be validated according to your real legal framework. This text is a presentation basis and does not constitute legal advice.
8. Changes to this document
These conditions may be completed or modified in order to match the company’s official information.