FAQ
Frequently asked questions.
Simple answers to common questions before an IT intervention.
Do you provide remote assistance?
Yes. When the issue can be handled securely without travel, remote assistance allows for a fast intervention.
Do you provide on-site interventions?
Yes. On-site interventions are possible depending on the location, availability and nature of the request.
Do you work with individuals and businesses?
Yes. VenturAlp supports individuals, freelancers, small businesses and professional environments.
Can you recover data?
A preliminary analysis is required. The chances of recovery depend on the storage device, the type of failure and any actions already taken.
Will my data remain confidential?
Yes. Confidentiality is an essential part of our working method, especially when working on computers, NAS systems, backups and user accounts.
Do you work with Windows, macOS and Linux?
Yes. We support Windows, macOS and Linux users according to their needs: installation, optimization, migration, software and troubleshooting.
Can you configure Wi-Fi, NAS or VPN networks?
Yes. We can work on network configuration, secure access, backups, file sharing and connected devices.
Are the prices fixed?
Prices are confirmed before the intervention according to the real need, complexity, possible travel and required equipment.
Need more details?
Tell us about your situation.
We will reply with a clear and adapted approach.